All artworks sold on the Art Lovers Australia website are required to be delivered with insurance cover.
All artwork sales are to be delivered within 10 business days from time of sale, unless otherwise specified, or if additional framing is selected.
Failure to pack artwork securely and satisfactorily may result in art being damaged in transit. If damage is to occur as a result of unsecure and unsatisfactory packaging, customer return and refund costs will be solely at the selling artist’s expense.
All artworks must be signed for when delivered, unless requested otherwise by the customer for the artwork to left somewhere safe.
Customer’s who purchase artworks on the Art Lovers Australia website must provide a delivery location that is reasonable and easy to access for couriers and delivery of artwork(s). Failure to do so may incur delivery charges if artworks need to re-delivered due to inability and difficulty to deliver the artworks originally.
If an artwork(s) can not be delivered and is taken to a collection point, artworks must be collected from that collection point within 14 days of the customer being given notice it is there to collect. Failure to collect artworks within that 14 day time frame may result in the artwork being returned to the artist and the customer forfeiting their 7 day return period.
After 14 days has passed from notification of collection, it is considered the buyer owns the work, the artist is paid and the refund period is expired. The buyer will then be charged for re-delivery of the artwork.
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Should you have a question please email help@artloversaustralia.com.au on the Art Lovers Australia website.
One of the Art Lovers team will reply within 48 hours of receiving your email.
